Who we are
This platform is operated by Roamcart Travel Lounge Private Limited (“we”, “us”, “our”). We provide cab booking services including airport transfers, outstation travel, and corporate travel solutions across India.
Information we collect
We collect only what we need to run the service properly:
- Account details — name, mobile number, and optional email address when you register or book.
- Booking information — pickup and drop locations, travel dates and times, service type (airport, outstation, rental), and payment method selected.
- Location data — coordinates and addresses needed to assign drivers, calculate fares, and track active trips when you use our apps or website.
- Technical data — device type, app version, IP address, and authentication tokens required to keep your account secure.
- Communications — messages you send through contact forms, support requests, or in-app chat related to a booking.
How we use your information
- To create and manage your account and verify your identity via OTP or secure login.
- To process bookings, assign drivers or fleet partners, and share trip details needed to complete your ride.
- To send booking confirmations, driver updates, payment receipts, and important service notifications.
- To improve platform performance, prevent fraud, and resolve disputes fairly.
- To respond when you contact us for help — by email, phone, or the contact form on our website.
Who we share data with
We do not sell your personal information. We may share limited data with:
- Drivers and fleet partners — name, pickup/drop details, and contact number required to fulfil your trip.
- Payment processors — such as Razorpay, Stripe, or other gateways you choose at checkout. They handle card and wallet transactions under their own privacy terms.
- Service providers — SMS/OTP delivery, maps, cloud hosting, and analytics tools that help us operate the platform securely.
- Legal authorities — when required by applicable law or to protect the safety of users and the public.
Data retention
We keep booking and account records for as long as your account is active and as required for legal, tax, and dispute-resolution purposes. You may request deletion of your account subject to outstanding bookings or legal obligations.
Your choices
- Update profile details from the app or by contacting support.
- Opt out of non-essential marketing messages where applicable.
- Request access to or correction of personal data by emailing us.
Security
We use industry-standard measures including encrypted connections (HTTPS), access controls, and secure authentication to protect your data. No online system is completely risk-free, but we work continuously to safeguard the information you trust us with.
Children
Our services are intended for users aged 18 and above. We do not knowingly collect personal data from children without parental consent.
Changes to this policy
We may update this page when our practices or legal requirements change. The “Last updated” date at the top will reflect the latest version. Continued use of the platform after changes means you accept the revised policy.
Contact us about privacy
For privacy-related questions or requests, email support@airporttransfer.com or visit our Contact Us page.